Can I request to delete my Tambadana account?
Yes, you may submit a request for Personal Data Withdrawal / Account Archiving. However, the request will be subject to verification and account status checks before it can be processed.
How can I request for my account to be deleted?
To ensure account security, the request must be submitted and verified by the account owner.
You may submit your request by emailing us at help@tambadana.my using your:
- Registered email address, or
- Registered mobile number via the Tambadana application
If you are unable to access your registered email or mobile number, please provide the following documents for verification:
- A selfie holding your MyKAD (or valid identification document), and
- A completed and signed Personal Data Deletion Request Form
Once the verification process is successfully completed, we will proceed with your account deletion request.
Why do I need to verify my identity before deleting my account?
Identity verification is required to ensure that the request is made by the actual account owner and to protect your personal information from unauthorised requests.
Can I delete my account if I still have an active financing?
No. We are unable to proceed with your account deletion request if your account still has an active financing with Tambadana.
All active financing must be fully settled and the account must be closed before an account archiving request can be processed.
Once your financing status has been fully settled, you may submit a new request for our review.
How long does the account deletion process take?
After your request has been submitted, it will go through a review and verification process to ensure that all requirements are fulfilled before the account archiving action is carried out.
Once the request has been approved, the account archiving process will be completed within 24 working hours.
What happens after my account is deleted?
Once the account archiving process is completed:
- Your account will no longer be accessible.
- You will no longer be able to log in using your existing account details.
- All marketing and service-related communications will be discontinued.
We will notify you once the account archiving process has been completed.
Can I still access my account after it has been archived?
No. Once the account archiving process is completed, you will no longer be able to access your Tambadana account or log in using your existing account information.
Why was my account deletion request rejected?
Your request may not be approved if:
- Your account still has an active financing with Tambadana, or
- The required verification process has not been completed successfully.
If your financing has been fully settled and closed, you may submit a new account deletion request for our review.
Will I continue receiving communications after my account is archived?
No. Once the account archiving process is completed, all marketing and service-related communications will be discontinued.