My payment hasn’t been updated. What should I do? (Installment Loan)

Why hasn’t my payment been updated in the app?

For Installment Loans (IL), your payment will be verified according to the applicable payment verification timeframe.

If you make a repayment before the due date, your payment may already have been successfully received and verified. However, the repayment progress shown in the app will only be updated on the due date, when the new billing cycle begins.

Example

Loan Details:

• 1st Installment: RM500 — Due: 5 August 2026
• 2nd Installment: RM500 — Due: 5 September 2026
• 3rd Installment: RM500 — Due: 5 October 2026

If you pay both the 1st and 2nd installments before 5 September 2026, your payments will be successfully received once they have been verified.

However, the app will continue to show the current repayment progress until 5 September 2026.

Once the new billing cycle begins on the due date, the app will automatically update to show:

2 of 3 installments completed.

Full Settlement

If you have made a full settlement, your loan status will be updated once the payment has been successfully verified. The verification timeframe depends on your payment method.

Payment Method & Verification Timeframe

How can I confirm that my payment has been received?

Log in to your account and check the Next Payment amount.

If the Next Payment amount shows RM0.00, it means your payment has been successfully received.

Note: For Installment Loans, if you make a repayment before the due date, the repayment progress and payment schedule in the app will only be updated on the due date, unless you have made a full settlement.

My payment has not been updated after the verification timeframe. What should I do?

If your payment has not been updated after the applicable verification timeframe, please email the following information to pay@tambadana.my:

• Payment receipt
• Full Name
• NRIC / IC Number
• Registered Mobile Number

Our team will investigate and assist you accordingly.